Shipping charges are not included in our pricing. Please place your order in the Shopping Cart to view shipping charges.
Paragon Visual makes every effort to get your order to you as soon as possible. Orders for in-stock items placed on business days before 6:00 PM ET (Eastern Time) are generally shipped within 24hrs. Please note weekend orders, placed on Fridays after 1:00 PM ET will be processed on the following Monday. If there is a problem with your order, you will receive an e-mail to advise you about the situation.
Oversize items that are required to ship via truck due to their size or weight, generally take an extra day to ship. The average delivery time is 7-10 business days. Rural or remote delivery locations can sometimes take slightly longer.
All truck deliveries are made by appointment which must be scheduled in advance. The carrier will reach out to you by phone or email to set up this appointment. An adult must be available to receive, inspect, and sign for the merchandise at the time of delivery. A rescheduling fee may be applied for a missed delivery appointment, subject to carrier policy.
All deliveries are to the threshold of your location during standard business hours. White glove, inside delivery, evening, early morning, or weekend deliveries are sometimes able to be scheduled with the carrier for an additional cost. Adorama cannot guarantee the availability or cover the additional cost of these extra services.
Truck deliveries are unavailable to PO boxes, APO/FPO locations, or outside of the continental 48 states.
A signature is required for most UPS shipments upon receipt. An adult must be at the address to receive the package and sign for it. Packages cannot be rerouted or picked up from UPS. If UPS is unable to successfully deliver your package they may bring your package to a UPS Access Point or they will re-attempt delivery up to 3 times, at their discretion.
If you require additional help to receive your package, please contact us.
Oversize items shipped by Truck are delivered by appointment which must be scheduled in advance. The carrier will reach out to you by phone or email to set up this appointment. An adult must be available to receive, inspect, and sign for the merchandise at the time of delivery. A rescheduling fee may be applied for a missed delivery appointment, subject to carrier policy.
All deliveries are to the threshold of your location during standard business hours Monday through Friday. White glove, inside delivery, evening, early morning, or weekend deliveries are sometimes able to be scheduled with the carrier for an additional cost.
Damaged in delivery: If there is damage to the package, or if merchandise is missing, please keep the original shipping carton and contact us immediately so we can issue a damage claim with the carrier. Please don’t return the merchandise without going through these steps, as it delays the replacement of the order or the issuance of a credit.
Missing items: All missing items claims must be reported within five business days of delivery. Contact us to report a missing item from your shipment.
Orders are generally delivered based on the shipping timeframe selected during checkout.
In stock items typically ship within 24hrs
Standard Shipping Options
• UPS Ground
• Fedex Ground
Expedited options are available
Once an order has shipped out, we will send you an e-mail with the tracking number. Just click on the link and it will take you to the carrier’s website.
A signature is required for most UPS shipments upon receipt. Someone must be at the address to receive the package and sign for it. Packages cannot be rerouted or picked up from UPS. If you require additional help to receive your package, please contact us.
Paragon Visual accepts VISA, MasterCard, American Express, Visa, and Discover. Your credit card is charged only at the time of the actual shipment of item(s). However, there might be a temporary hold on the funds until the time of actual shipment. If paying by Debit or Check Card, the funds are authorized as soon as the order is placed, which may affect the availability of funds in the account.
Please provide the correct billing information for the card being used. Billing information includes name, address and phone number of the card owner as recorded by the bank or card issuer. If using a shipping address that is different than the billing address, please provide a phone number for the shipping address.
Checks are accepted for pre-payment. Items will not ship until Check has cleared. Please send Checks as soon as possible. Make sure company name is on check, with Invoice Number in the Memo field
Some orders might be subject to our verification procedure before we can process it. For your protection from credit card fraud or identity theft, we may ask you to verify that you’re the card owner or that the order and the ship-to information are valid. If your order requires verification, you will be notified by email.
Orders shipping to an address in a state which requires us to collect sales tax will have local sales tax assessed. In certain cases, we may provide an estimated sales tax amount until your exact location is finalized prior to order completion.
Simply log in to your account and check the progress of your order while it’s being processed.
You can cancel your order provided it hasn’t yet entered the shipping process by calling our customer service dept at 612-807-1890. If the item has entered the shipping process, it cannot be canceled. However, you can return the item for a refund (Restocking fee may apply). Note: Items shipped by truck can only be canceled prior to shipment. Once shipped and in route, the order cannot be canceled. If the delivery is refused, the shipping and handling charges for both ways will be deducted from the credit, and at our discretion a restocking fee might also be deducted.
We strive to keep most items in stock for immediate delivery.
In the event an item is out of stock or for any other reason it’s unable to be shipped, we will notify you as soon as possible. We will keep the order open unless told to cancel it. When the item is in stock, we will ship it out to you. Your credit card will only be charged at the actual time of shipment, there might be a hold on the funds until the time of shipment.